Our Approach to Privacy
Eva's Coffee works in a sector where trust, respect and accountability matter. Our business is shaped by a commitment to place the aspirations and needs of coffee producers, including women coffee farmers, at the heart of our work. That same approach informs how we treat personal, business and operational information.
We aim to collect only information that is relevant to legitimate company activities. These may include coffee sourcing, farmer engagement, quality coordination, logistics, commercial communication, stakeholder reporting and internal administration. We do not use privacy language to make promises beyond what is known or within our control, and we do not present this page as a substitute for formal legal advice.
Information We May Handle
The type of information handled by Eva's Coffee depends on the nature of the relationship. A farmer, cooperative representative, buyer, supplier or website visitor may provide different details at different stages of engagement.
Information may be provided directly, generated through ordinary business dealings, or received through communications connected with coffee supply, quality, pricing, produce coordination, training, meetings or partnership activity. We avoid collecting sensitive information unless it is necessary for a clear and lawful business purpose.
- Identity and contact details provided during business or stakeholder engagement
- Information about coffee production, supply volumes, quality, delivery and related transactions
- Records of correspondence, enquiries, meeting notes or service requests
- Supplier, buyer or partner information needed to manage commercial relationships
- Website usage information such as basic device, browser or page interaction data where such tools are used
How Information Is Used
Information is used to support the practical work of the business and the relationships that make that work possible. Eva's Coffee may use relevant information to coordinate coffee sourcing, confirm produce details, communicate with stakeholders, manage quality expectations, arrange logistics and maintain appropriate records.
Information may also support the company's broader purpose: improving performance, price, produce and competitiveness in ways that contribute to financial inclusion, health and well-being for women coffee farmers in the places where Eva's Coffee works. Where information is used for planning or reporting, we aim to keep it proportionate and connected to the stated activity.
| Purpose | Details |
|---|---|
| Business coordination | Managing coffee sourcing, delivery, quality review and related communication |
| Stakeholder engagement | Supporting communication with farmers, partners, suppliers and buyers |
| Record keeping | Maintaining reasonable operational and commercial records |
| Service improvement | Understanding enquiries, recurring needs and opportunities to improve processes |
Sharing and Disclosure
Eva's Coffee may share information where it is necessary for ordinary business operations or where there is a valid reason to do so. This may include working with logistics providers, professional advisers, technology service providers, commercial partners or relevant authorities when required.
We do not sell personal information as a business product. When information is shared with service providers or partners, the intention is to enable a specific activity such as communication, delivery, quality management, transaction administration or compliance with applicable requirements. The company expects information to be handled with respect, professionalism and care.
Retention and Protection
Information is kept only for as long as it remains reasonably necessary for the purpose for which it was collected, unless a longer period is needed for record keeping, dispute resolution, accounting, operational continuity or applicable legal requirements. Retention periods may vary depending on the type of information and the nature of the relationship.
Eva's Coffee applies practical safeguards intended to reduce the risk of unauthorized access, loss, misuse or alteration. No method of storage or communication can be described as risk free, but privacy protection is treated as part of responsible business conduct. Access to information should be limited to people who need it for a relevant company purpose.
Your Choices and Requests
People and organizations that deal with Eva's Coffee may request clarification about information connected with them. Depending on the nature of the information and the applicable requirements, a person may ask for access, correction, updating or deletion of certain records.
Some information may need to be retained where it is connected with completed transactions, business records, regulatory obligations or legitimate operational needs. Where a request cannot be fulfilled in full, the reason should be explained in a clear and practical manner through the company's available communication channels.
- Request correction of inaccurate or outdated information
- Ask how relevant information is being used
- Request removal from non-essential communications where applicable
- Raise a concern about the handling of personal or business information
Policy Updates
This Privacy Policy may be updated from time to time to reflect changes in company operations, services, technology or applicable requirements. The current version should be read as the active summary of how Eva's Coffee approaches privacy.
The values of respect, teamwork, professionalism and creativity guide the company's wider conduct. In privacy matters, those values mean treating information with care, using it for clear purposes and supporting business relationships built on trust.